Our cancellation policy
Cancellations received with 14 days or more notice, will be refunded in full less any bank charges.
Failure to arrive at the hotel is subject to a 100% cancellation fee
Changes to the Booking
If you wish to change the date of reservation, it can be done so by sending a mail to firstname.lastname@example.org
If the online rate for the alternate reservation date(s) is less than the original rate, the excess money can be utilized against
extra expenditure at the hotel during your stay.
If the online rate for the alternate reservation date(s) is higher than the original rate, the balance must be paid by You before departure.
Date changes will be done subject to availability.
Transfers can be arranged at favourable rates. We would require your confirmed flight details to arrange and confirm airport transfers and rates for the same. Please send the details to the reservation mail address of the respective Floating mountain villa
Health, Passport and Visas
It is your responsibility to ensure that you and other members of your party obtain the right inoculations and medical advice before you travel. Similarly, it is your responsibility to ensure that you and other members of your party have correct and valid passports, visas and have conformed to all other requirements pertaining to your travel arrangements before the holiday commences.
We will not be held responsible for you travelling without the correct travel documents.
Covid vaccine certificate
Travellers who have received the recommended doses of COVID-19 vaccine should provide a copy of the original vaccination certificate / card (together with a certified copy of English language translation if certificate/card is not in English or if relevant data are not indicated in English in a non-English /card) or verifiable evidence of vaccination to the villa on Arrival
Travellers of two years and above as guests to our villa
should mandatorily carry a negative COVID-19 PCR test report in the English language done within 72 hours prior To the arrival in the villa.
You are strongly recommended to take out personal travel insurance, at the time of booking, for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate.
We would wish to resolve amicably any reasonable complaint that we receive relating to the standard of service or accommodation arrangements.
If your complaint cannot be resolved locally you must follow this up by writing a formal complaint letter to us within 28 days of your return home incorporating all other relevant information. It is a condition of this agreement that you communicate any problem relating to the standard of service or accommodation arrangements to the relevant authority at the Floating mountain villa you will be staying in. If still not resolved then follow this up with a written complaint. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter Please mail your concerns to email@example.com
Breakages and Damages
You will be responsible for any breakages, losses or damage caused by you or a member of your party during your stay in the accommodation. It is your responsibility to put right the damage or to make full payment to the villa before departure and to indemnify us against any losses, damages or claims made against us.
Room rates are inclusive of service charge and applicable government taxes.
We do not provide driver accommodation in our premises . However we can assist to find driver accommodation around our area .
Policy on minors.
Minors under the age of 18 staying in the villa must be accompanied by their parents, or other duly authorized adults. A parent is defined as someone over the age of Eighteen .
The parent must be present in the swimming pool with the children. They must maintain a constant watch over the children and be in close contact with those of the children-also within the premises .
Governing Law and Jurisdiction
These terms and conditions are subject to the Laws and the Jurisdiction of Sri Lanka.